By utilising Taribo for your IT / ICT support, your company ensures that your requirements are met at the time you need them, not at a time when other companies can ‘fit you in’.
At Taribo every ICT Service and Support Package is built around a company’s individual needs, including, if required, a tailor made Helpdesk. Whenever possible, we aim to ensure the same engineer visits to resolve any issues, giving a continuity of support that is not possible with many larger companies.
The engineer allocated to a company will be aware of the particular quirks that occur with each individual system and this knowledge, along with the experience and skill of all our staff, ensures any problems are resolved quickly, with as little disruption to the daily operation of core business as possible. The engineers experience with each individual system allows a problem to, occasionally, be diagnosed during the initial telephone call allowing the engineer to resolve it via remote access, negating the requirement for a site visit.
All notes and helpdesk calls are recorded in our centralised Electronic Back Office helpdesk system that are accessible via our engineers Smartphones.
Centralised detailed notes, assist us greatly with the continuity of other engineers being able to contribute to support cases.
As your company grows, so will the IT capacity and requirements. By using a qualified engineer from Taribo to upgrade or install your server, telephone system, printers, routers, networks and broadband or wireless installations you are guaranteed to get a service that is second to none. With an extensive pool of knowledge and experience, Taribo will discuss your exact requirements with you and offer advice on the best systems and installations to suit your current and future needs, so extending the lifetime of any system we install.
Taribo are a proactive company, enabling us to continue any maintenance set up by a previous IT support provider, whatever condition the system was left in. At Taribo we adapt our services to meet these individual requirements, ensuring the best support for each network and enabling us to prevent many problems before they occur.
Unlimited Monthly IT Support from just £14.50 per month!*
* This support contract is based on our Telephone and Remote Support SLA contract.
For more information on how Taribo can help your business.
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| SUPPORT | Level 3 Corporate |
| No. of Computers | Unlimited |
| SLA Response Time | 4hrs |
| Monthly Fee | £250 |
| Included Hours | 8 |
| Hourly Rate | £35 |
| Phone / Remote Support |  |
| Unlimited Phone Problem Resolution |
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| Unlimited Remote Support | |
| On Site Visits | STT&M |
| Unlimited On Site Support | |
| 24 / 7 Monitoring & Alerts |  £25 Add-On |
| Patch Management | |
| Prevention Management | |
| IT Asset Management | |
| Business Capacity Planning | |
| Network Management | |
| Domain Management | |
| Website Management | |
| Critical Systems Protection | |
| Disaster Recovery | |
| Standby Equipment | |
| MAINTENANCE | |
| Other support plans that may be applicable: Telephone & Remote Only Support Pro Plan Premier Plan |
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| Click Here to View Full Price Guide | |
